Walt Mobile App

Walt is now available not only in Telegram, but also as a mobile app for Android. In this article, we explain how to log in or create a new account, which features are available in the app, and what to do if you have any questions.

Download the Walt mobile app for Android

Walt mobile app

What's available in the Walt app

The Walt mobile app offers the same features as Walt in Telegram, with the following exceptions:

Where to download the app

To download the Walt app, use the official link:

The app is available for smartphones running Android 8.0 or later. Tablet and desktop versions aren't available yet.

Walt isn't available in all countries, so the app may not appear in your app store. In addition, whether you can use the service depends on your country of residence. See the full list of countries where Walt isn't available here.

Note:

  • Beware of fake apps. Scammers may use similar names, logos, and symbols to gain access to your account and funds.
  • Walt doesn't distribute the app as an APK file.

Can I use both the app and Walt in Telegram

Yes, if your account was created via Telegram. It doesn't matter where you created it — in Walt in Telegram or in the app via Continue with Telegram. Such an account opens in both — you can use whichever is more convenient. All settings and transactions are synced.

If you signed up in the app with email, Google, or Apple, you can use your account only in the mobile app. It can't be opened in Telegram.

How to set up notifications

Allow notifications when you first launch the app to receive messages about transactions, deposits, P2P Market deals, and logins to your account.

If you skipped this step, turn on notifications in your phone's settings:

  • Android: Settings → Apps → Walt → Notifications.

If you use Walt both in the app and in Telegram, once you turn on push notifications, messages will no longer arrive in the @walt chat. To receive them in both places, turn on notifications in Walt in Telegram: ⋯ → Settings → Notifications. Learn more about notifications

Login and sign-up

How to start using the app

If you already use Walt in Telegram

To log in to your existing account, open the Walt mobile app and tap Continue with Telegram. Then follow the on-screen instructions.

Your existing account will open with your balance, transaction history, deposit addresses, verification level, and other data.

If you don't have a Walt account

Choose a sign-up method:

  • via Telegram — your account will work both in the app and in Walt in Telegram;
  • with email, Google, or Apple — your account will work only in the app.

After signing up, complete Basic verification. This will allow you to make deposits and transactions. Later, you can upgrade your verification level to Extended or Advanced. Learn more about verification levels

Note: when signing up with email, Google, or Apple, use an email address you'll always have access to. Temporary and disposable addresses won't work.

Is it safe to log in with Telegram

Yes. The login is confirmed in the official Telegram app or Telegram Web. Walt doesn't have access to your chats or password.

Login issues

I don't receive the code by email

  • Check your Spam, Promotions, and Updates folders.
  • Check the email address you entered. If it contains a typo, go back and correct it.
  • Wait a minute and request the code again.

If you still haven't received the email, contact our support team.

I don't receive the code by SMS or in a messenger

  • Check SMS, Telegram, and WhatsApp — the code may have arrived in any of these channels.
  • Check the phone number you entered.
  • Check your internet connection and mobile network.
  • Wait a minute and request the code again.

If you still haven't received the code, contact our support team.

I can't access Telegram

  1. Log in to the Walt app with the email linked to your account.
  2. On the Confirm it's you screen, tap Can't access Telegram?.
  3. Fill out the form: describe your situation, and provide your Telegram username and an email address for our reply. We'll review your request.

I don't have access to my email

First, try to restore access to your email through your email provider. If that doesn't work, the next steps depend on whether your account is linked to Telegram:

  • Account created via Telegram: log in via Continue with Telegram and contact the support team from the app to change the linked email.
  • Account created with email, Apple, or Google: contact our support team. We'll confirm that the account belongs to you and help you change your email.

I don't see my funds and history, although I've used Walt before

Most likely, you created a new account instead of logging in to your existing one. Here we explain what you can do.

If you're sure you entered all the details correctly and logged in to your existing account, but your balance still differs, contact our support team.

I accidentally created a second account

It depends on whether you made a deposit to the new account and completed verification on it:

  • If you haven't made a deposit to the new account or completed verification, open Settings → Delete account and select a reason. Our support team will help you sort it out.
  • If you completed Extended or Advanced verification, you'll see the Duplicate verification screen. Tap This is my main account on the account you want to keep. You can do this only once. On your other accounts, only withdrawals will be available. Learn more in Access Restriction.

Accounts can't be merged.

If your situation is different and you're not sure what to do, contact our support team.

Note: under the User Agreement, each person can have only one Walt account.

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